Terms of Service

Last Updated: April 30, 2025

By accessing and using the website https://thekoicollective.com (the "Site"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Site.

1. Services Offered

The Koi Collective provides consulting, strategy, digital resources, and operational support for business owners seeking intentional and sustainable growth. Our services may include virtual sessions, templates, workshops, and community access.

2. Use License

Permission is granted to temporarily download one copy of the materials (information) on The Koi Collective's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

You may not:

  • Modify or copy the materials

  • Use the materials for any commercial purpose

  • Attempt to reverse engineer or redistribute any content

  • Mirror or host materials from our site elsewhere

3. Payment and Billing

All payments for services or products must be made at the time of purchase, unless otherwise stated in a written agreement. We accept payments through secure third-party platforms, including Stripe. By submitting your payment information, you authorize us to charge the applicable fees.

4. Fulfillment Policy

  • Service Delivery:
    Most services begin within 1–3 business days following purchase. Specific timelines will be shared via email or outlined in the service description.

  • Cancellations and Refunds:
    Due to the nature of our services and digital products, all sales are final and non-refundable. Please review service details carefully before purchasing.

5. Customer Support

For questions about your purchase or support with our services, contact us at alicia@thekoicollective.com. We aim to respond within 1–2 business days.

6. Disclaimer

All materials and services provided through the Site are offered “as is” and without warranties of any kind, either express or implied. We do not guarantee any specific results from the use of our content or services.

7. Limitations of Liability

To the maximum extent permitted by law, The Koi Collective is not liable for any indirect, incidental, or consequential damages resulting from your use of the Site, products, or services.

8. Modifications to Terms

We may update or revise these Terms at any time without notice. By using this Site, you agree to be bound by the then-current version of these Terms.

9. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles.