Systematize. Scale. Step Back.
We help you streamline the backend of your business with simple, scalable systems and operational clarity.
You’re the visionary. We’re the anchor.
When your business has outgrown the way it operates - it’s time for better, stronger systems.
And you want trusted partners who see the whole picture — making sure every part of your business works in strategic alignment.
We identify and eliminate the inefficiencies costing your business 10–30 hours a week, so your team can operate in excellence without constant friction.
We architect how your operations should flow - then turn it into streamlined, plug-and-play, automated systems that reduce complexity and support sustainable growth.
We build infrastructure with your systems that makes collaboration smoother, task ownership clearer, and leadership less reactive - saving 25–40 hours a week across a team.
We create workflows that guide your team automatically - so they always know what to do next, without relying on verbal handoffs, re-explanations, or micromanagement.
The result? A business that runs cleaner, communicates better, and scales with clarity - without leaning harder on leadership.
Leave the logistics to us.
Here’s what changes as a result:
Here’s How It Works
STEP 1
Discovery Call
We get clear on your goals, what’s feeling off, and where your business currently stands - so we can identify where we can help.
STEP 2
Custom Quote
You’ll receive a tailored quote with scope based on your business needs and the level of support you need.
STEP 3
The Business Audit™
You’ll receive a tailored quote with scope based on your business needs and the level of support required.
STEP 4
The Business Edit™
You’ll receive a tailored quote with scope based on your business needs and the level of support required.
"Working with Koi was an absolute game changer for my business. Our operations were cluttered and inefficient, but they helped us create a tailored system that made collaboration seamless and effortless. Everything is now organized, clear, and so much easier to manage. Their attention to detail and hands-on approach made all the difference."
— Christian Reyes
"Your business won’t grow the way you want it to without the right systems and support - and that's exactly what Koi brings. The more successful we become, the more essential their strategic guidance is. I’m excited to continue working with them as we scale."
— Kelsey Schaefer
"They truly cared about setting me and my business up for success. They were patient, thoughtful, and helped turn my vision into something real and sustainable. I’m excited to keep building on the strong foundation we now have in place."
— Mikaela V.
What It Looks Like on the Other Side
✓ The team executes with confidence - because roles are clear, tools are aligned, and nothing falls through the cracks.
✓ Onboarding and delivery run on autopilot - powered by systems that protect consistency and performance at scale.
✓ Collaboration is seamless, visibility is real-time, and decision-making is driven by data - not gut checks.
✓ Leadership stops firefighting and starts steering - because the backend finally supports the business you’re building.
This is what scalable infrastructure feels like.
About our Founder, Alicia Michelle
Alicia brings a grounded, intentional approach to every business she supports - guiding leaders to build with clarity, not urgency.
She helps growth-minded teams slow down just enough to see what’s not working, realign their operations, and move forward with systems that actually support how they want to lead and grow.
A Note on How We Work
We approach operations the way Marie Kondo approaches closets - with intention and discernment.
We sort through the clutter, keep what works, and redesign what doesn’t - so your team can move with more clarity, ease, and alignment.
Let’s get your business operating at the level you’re building toward.
